Stethoscope

Ashurst Health Centre | Lulworth | Skelmersdale | Lancashire | WN8 6QS | telephone 01695 736 110

Ashurst Primary Care

 

 

 

 

FFT Graph

 

The above graph is our Novmeber / December 2019 total results

You can also download our Nov/Dec 2019 Graph here:

FFT November / December Graph 2019

The NHS Friends and Family Test

The Friends and Family Test is a way of gathering your feedback, so we can continually review our service. It is based on one simple question:
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?” You also have the opportunity to add other comments.Your feedback will help us to learn more about what you think of your experience when attending surgery, what you like and what you think we could improve.

Please could you click on the link below to view the recent results:
Results Page


Friends and Family Test

What is the Friends and Family Test?

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given. The FFT is now being rolled out to an extra seven areas of NHS care making the opportunity to leave feedback possible in almost all NHS services.

From 1 December 2014, the FFT will be available in GP practices, from January 2015 in mental health and community services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care. While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

Please see the video below, which explains what the ‘Friends and Family Test’ is: