Stethoscope

Ashurst Health Centre | Lulworth | Skelmersdale | Lancashire | WN8 6QS | telephone 01695 736 110

Ashurst Primary Care

 

 

 

 

Your Local CCG

West Lancashire Clinical Commissioning Group NHS West Lancashire Clinical Commissioning Group is made up of 23 GPpractices that will, from April 2013, be wholly responsible for designing and buying local health services.  We cover a population of around 112,000 patients.


Freedom of Information

The Surgery conforms to the requirements of the Freedom of Information Act 2000.  We have produced a publication scheme in accordance with the Act, a copy of which is available from reception.


Data Protection

The Practice fully complies with the Data Protection Act 1998.  Under the Act patients have a right to be informed whether personal data about them is being processed and have the right of access to the data. Patients can review the data processed and formal applications for access should be made in writing to the Practice Manager.  A fee may be charged for this.


Code of Conduct

Suggestions and Criticism

Occasionally things do not go as smoothly as we would like.  This is often due to matters beyond our control, such as emergencies.

The Practice follows the NHS Complaints Procedure. A copy of our practice complaints procedure is available at reception.

You may also comment on our service in writing or directly to the Practice Manager who will follow up any concerns appropriately.

The complaints procedure should ensure all complaints are dealt with swiftly and fairly and hopefully to the satisfaction of all concerned.

Policy on Violent or Abusive Patients

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove  violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.   Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.   In the situation we are obliged to notify the patient in writing of their removal from the list and record in their medical records the fact of the removal and circumstances leading to it.

This approach applies to any patients, visitors and any persons working within the Practice demonstrating any of the above behaviour towards patients, visitors or staff.  The partners are committed to do everything possible to protect staff, patients and visitors from unacceptable behaviour and to support zero tolerance to any incident that causes hurt, alarm, damage or distress.  It also applies to any partner or employee of the Practice whilst on duties away from the Surgery if their duties are related to the business of the Practice.

Patients who are violent or aggressive towards any person on Surgery premises will be removed from the Practice list.

Patient’s Rights and Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try, at all times, to provide the very best care possible within the resources available.

In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service.  For example it is your responsibility to ensure that you keep medical appointments and follow the medical advice given.

Very occasionally a practice/patient relationship breaks down completely.  In this situation the patient may choose to register with a different practice.  The practice also has the right to remove that patient from their list.  This would generally only follow a warning that had failed to remedy the situation and a specific reason for the removal would be given

Change of Personal Details

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.