We have produced this website to provide you with information about the way the Practice is organised and the services that are provided directly by Practice Staff, or by other members of the Primary Health Care Team. Services will, by necessity, change from time to time, please do not hesitate to telephone the Practice to check the current position. We aim to provide you and your family with the highest quality of health care within the setting of a purpose built health centre.
The areas served by this Practice are:
- Birch Green
- Elmers Green
**New Page Added to our Website**
We have recently been inspected by the Care Quality Commission and our overall rating has been deemed as Good. Please navigate to this page for further information on this report: Care Quality Commission
IMPORTANT PATIENT NOTICE
The Practice Telephone Number has changed. PLEASE NOTE THE NEW NUMBER FOR THE PRACTICE: 01695 736 110
New Service for Patients - Named GP
You may be aware that from June 2015 all practices are required to provide their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them. This is to inform you that Dr Saxena will be your named GP.
Dr Saxena will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.
You do not need to take any further action; this is for information only.
Newly Registered Patients
In order to register with this Practice as a permanent patient:
- You must reside within the Practice Area.
- All members of the family must attend for an appointment with the Health Care Assistant.
- Proof of residency must be provided.
- Proof of current repeat medication provided, where appropriate.
The Doctor reserves the right to refuse your application.
We are always happy to see any relatives or friends staying with you if they need a Doctor or Nurse. They will need to fill out a short form for the information to be returned to their own Doctor. Please arrive 10 minutes before your appointment to allow time for completion of the necessary forms.
The Doctors and Staff of this Surgery re-affirm their commitment to do everything possible to protect themselves, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that may cause hurt, alarm, damage or distress. This includes actual or threatened physical violence or verbal abuse, which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list, and record in a patient's medical records the fact of the removal and circumstances leading to it. The WLCCG is then responsible for providing further medical care for such patients.
Access ramps and disabled toilet facilities are available. All consulting rooms are easily accessed.
Out of Hours Service
- Weekdays 6:30pm - 8:00am
- Contact NWAS - Tel: 111
- Weekends 24 hours
- Contact NWAS - Tel: 111
Walk in Centre / 01695 588 640
- Weekdays 7:00am - 9:00pm
- Weekends / Bank Holidays 9:00am - 4:00pm
If you are calling on behalf of someone else please have relevant information available, such as:
- date of birth
- current medication
- name of their GP.
If considered necessary you will be referred to a duty Doctor or Nurse Practitioner who will contact you and, either give further telephone advice, or ask you to attend a local centre or in appropriate circumstances visit you at home.
NHS 111 offers free health information and advice 24-hours a day. For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred language you can choose to use a confidential translation service.